Optical and laser mice use irregularities on the surface to track direction and speed of the mouse movements. Some older dark field technology mice were designed for high gloss or extremely smooth surfaces and may cause challenges. If you are having trouble, we first recommend trying to adjust your mouse speed settings. If that does not work, we suggest using a different mouse that is designed for use on uneven surfaces.
If you aren’t satisfied with your Rug product purchased on mouserug.com and shipped within the USA, you may exchange it or return it within 30 days from the date your order ships. The product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original condition, a 15% restocking fee will be deducted from your refund. Returns other than for exchange or replacement will be assessed a 15% restocking fee which will be deducted from your refund. We do not refund any freight or shipping charges. This policy applies to domestic orders only. Clearance items are not eligible for return/refund.
To return a Rug product for refund or exchange please:
Enclose your receipt, packing list, or print out of your order.
Please state the reason for your dissatisfaction.
Carefully pack and ship the Rug product within 30 days of purchase and return to:
FiberLok Technologies, Inc.
Attn: Internet Returns
811 Stockton Avenue
Fort Collins, CO 80524
Please remember there is a re-stocking fee of 15% charged for products returned for exchange without original packaging (unless defective)
If you can't find the answer to your question in the frequently asked questions, or if you have general comments or feedback, you can contact our Customer support team by filling out the Contact Us form.
Unlike our competitors products that use sublimation or inks, our rugs are made from a unique process using vibrantly colored nylon fibers (not printed with ink) that will not fade with normal use. They are similar to high pile carpet on a miniature scale.
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