Optical and laser mice use irregularities on the surface to track direction and speed of the mouse movements. Some older dark field technology mice were designed for high gloss or extremely smooth surfaces and may cause challenges. If you are having trouble, we first recommend trying to adjust your mouse speed settings. If that does not work, we suggest using a different mouse that is designed fur use on uneven surfaces.
If you aren’t satisfied with your rug and if it was purchased at this web site for shipment within the USA, you may return it with the Proof of Purchase (original Mouse Rug band must be wrapped around product for credit) within 30 days of receipt for a full refund of the purchase price minus a re-stocking fee of 15%. Shipping fees are not refundable. To return a Mouse Rug for refund or exchange please:
Enclose your receipt or print out of your order.
Please state reason for your dissatisfaction.
Carefully pack and ship the Mouse Rug within 30 days of purchase
Return to: FiberLok Technologies, Inc. Attn: Internet Returns 811 Stockton Avenue Fort Collins, CO 80524
Please remember there is a re-stocking fee of 15% charged for products returned for exchange (unless defective)
If you can't find the answer to your question in the frequently asked questions, or if you have general comments or feedback, you can contact our Customer support team by filling out the Contact Us form.
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