Frequently Asked Questions

You will be amazed at how easily you can restore the original brightness, beauty and soft texture of your Rug with this simple process...

Step 1. Apply dish soap.
Step 2. Brush in circular motion.
Step 3. Rinse.
Step 4. Squeegee excess water.
Step 5. Lay flat and smooth fringe with hands.
Step 6. Air dry.

MouseRug family of products are unique. While they're not "woven", like traditional rugs, they are made from a unique process that uses vibrantly colored nylon fibers (not printed with ink) so they don't fade with normal use. They are similar to high pile carpet...on a miniature scale. 

MouseRug® Dimensions: 7.125" x 10.25" (including fringe) and 0.16" thick

BookRug® Dimensions: 1.25" x 7" (including fringe) and 0.08" thick

CoasterRug® Dimensions: 3.5" x 5.5" (including fringe) and 0.16" thick

Our products are designed to look and feel like some of the world's most famous rugs. They are made with patented Lextra® nylon fibers that are yarn-dyed prior to placing them on the surface. Each of the 7 million fibers in a Mouse Rug are 0.75 millimeters long creating a dense, luxurious feel.

Optical and laser mice use irregularities on the surface to track direction and speed of the mouse movements. Some older dark field technology mice were designed for high gloss or extremely smooth surfaces and may cause challenges. If you are having trouble, we first recommend trying to adjust your mouse speed settings. If that does not work, we suggest using a different mouse that is designed for use on uneven surfaces.

Yes!  This is a great option for you or your organization. We can customize something special for you:

We offer 3 custom options for you:

Contact us to start your custom order today!

---------------
“We are always looking for unique ways to market ourselves and gain new business. Custom namedrop MouseRugs are an instant hit and drive constant name recognition”
- Marc Shirazi, Shirazi Benefits
---------------

Coaster Rugs are sold in prepackaged sets of four. However, we do offer 3 mixed collections as listed below.

• International  Collection (CRA-C01) set includes one each of the Jade Fars Pictorial, Contemporary Jaipur, Country Heritage Stars, and Maroon Bokhara
• Oriental Collection (CRA-C02) set includes one each of the Star Ushak, Ardabil, Deep Blue Bergamo, and Tabriz Heriz.
• Assorted Metropolitan Museum Collection (CRA-M01) set includes one each of Shah Jahan, Pashmina Flowers, Star Ushak, and Rosette Palmette.

Contact us at info@mouserug.com to make a change to your order.

If you aren’t satisfied with your Rug product purchased on MouseRug.com and shipped within the United States, you may exchange or return it within 30 days from the date your order shipped. The product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original packaged condition, a 15% restocking fee will be deducted from your refund. 

Returns other than for exchange or replacement will be assessed a 15% restocking fee which will be deducted from your refund. (NOTE: Freight/shipping charges will not be refunded. This policy applies to domestic orders only.) Clearance items are not eligible for return/refund.  

To return a Rug product for refund or exchange please:

1. Enclose your receipt, packing list, or print out of your order.
2. Please state the reason for your dissatisfaction.
3. Carefully pack and ship the Rug product within 30 days of purchase and return to:
   
   FiberLok Technologies, Inc.
   Attn: Internet Returns
   811 Stockton Avenue
   Fort Collins, CO 80524 

While we're based in the United States, we have the ability to ship anywhere in the world—However, if you're looking for shipment outside the U.S., we recommend that you reach out to the distributor that is appropriate for your area:

• Europe
• Canada
• UK and Ireland
• Australia and New Zealand
• Middle East
• South Africa

COVID-19 Update: Due to significant delays and service disruptions we are suspending our USPS international service options. Please contact our international partners to order in your country.

We recommend that you reach out to the international distributor that is located in your area. Here is a listing of their web sites:

     European Distributor

     Canadian Distributor

     UK and Irish Distributor 

     Australian and New Zealand Distributor 

     Middle Eastern Distributor 

     South African Distributor

We welcome new distributors to our network. Please reach out to us using the Contact Us page and we will contact you with information about setting up an account.